Last updated: January 2026

P & O Rehab Centre ("we", "us", "our") is committed to protecting the privacy of every patient, caregiver and visitor who interacts with our clinic or website. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

Personal details you provide: name, age, gender, phone number, email and address.
Medical and clinical information: diagnosis, prescriptions, treatment history, gait or foot-scan data, imaging and assessment notes.
Appointment and communication records: booking details, messages, WhatsApp enquiries and call logs.
Website usage data: IP address, browser type, device type, pages visited and referring URLs.

2. Purpose of Collection

To provide clinical consultation, fitting, fabrication and rehabilitation services.
To schedule, confirm and follow up on appointments.
To maintain accurate medical records for continuity of care.
To improve our services, website experience and patient communication.
To comply with applicable healthcare, tax and regulatory obligations in India.

3. Cookies and Analytics

Our website uses cookies and standard analytics tools to understand how visitors interact with our content and improve site performance. These tools may collect anonymised information such as pages viewed, time on page and device type. You can disable cookies in your browser settings, though some parts of the site may not function as intended.

4. Data Security

We use reasonable administrative, technical and physical safeguards to protect your information against unauthorised access, alteration, disclosure or destruction. Clinical records are stored securely and access is limited to authorised staff involved in your care.

5. Patient Confidentiality

All medical and personal information shared with our team is treated as strictly confidential. We do not disclose patient information to any third party except with your consent, or where required by law, court order or a legitimate medical emergency.

6. Third-Party Services

We may use trusted third-party providers for services such as appointment reminders, payment processing, hosting and analytics. These providers are contractually required to safeguard your information and use it only for the specific service they provide to us.

7. Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you, subject to any legal or medical record-keeping requirements. To exercise these rights, please contact us using the details below.

8. Contact for Privacy Queries

For any questions or concerns regarding this Privacy Policy or your personal information, please contact:

P & O Rehab Centre
36, Milind Nagar, Khamla, Nagpur – 440025
Email: pandorehab2017@gmail.com
Phone: +91 8551077551